A little more than a month has passed since we began
operating under this new normal. We have implemented new policies and
procedures that focus on keeping our valuable patients and our staff healthy
and safe, while still meeting our high standards of providing effective,
efficient, and quality care.
As per Public Health guidelines, we are required to follow
up with every patient after their procedure to determine if COVID-19 symptoms
have developed since being seen at Tri-City Colonoscopy Clinic. If you have had
a procedure at the clinic, you can expect a call from us two weeks after your
procedure. We will be asking you if you have developed any symptoms such as a
cough, fever, runny nose, difficulty breathing, or any other new symptoms that
may be suggestive of COVID-19. If you are showing symptoms, we will ask you to
get tested at any testing facility and to notify us of the results; in this way
we can ensure that appropriate steps are taken to provide the necessary follow up
for all our patients and staff members if required.
We appreciate your continued patience, understanding, and
May 22, 2020
Thank you for allowing us to be a part of your healthcare team. As the province is beginning to reopen, we too are taking steps to begin resuming services for our valued patients. We are tentatively reopening on Monday, June 1, 2020.
Due to the ongoing COVID-19 pandemic situation, we have made some changes to our policies and procedures to keep our patients and our staff safe moving forward. When you come in for your appointment, please be mindful of the following:
- Wear a mask or other face covering to your appointment
- Family members/rides should not wait in the clinic. Please ensure that your have contact information for the person who will be driving you home and our nurses will contact them by telephone when you are ready to go home.
- Bring minimal belongings with you to your appointment
- Be mindful and respectful of physical distancing
- Use hand sanitizer frequently and use good handwashing techniques
- We appreciate your kindness and patience as we navigate this new normal!
Note that each referral is reviewed by our physicians and then triaged based on urgency - please be patient as you await a phone call from us.
We appreciate your continued understanding, patience, and support as we move forward, and we are eager to once again begin providing care!
April 6, 2020
Please note that Tri-City Colonoscopy Clinic remains closed at this time. If your appointment was one that had to be canceled due to this closure, be assured that we will be contacting you as soon as possible to reschedule your appointment once we are cleared to resume normal operations.
Please feel free to continue reaching out by phone at 519-650-2777 or by email
if you have any questions or concerns.
Thank you for your continued patience and understanding.
March 20, 2020
Due to further developments with the COVID-19 pandemic, the College of Physicians and Surgeons of Ontario (CPSO) has mandated that all non-essential service clinics be closed. As such, Tri-City Colonoscopy Clinic will be closed until further notice. The situation will be reassessed on an ongoing basis and updates will be provided as appropriate.
If your appointment is one that is affected by this closure, rest assured that we will make every effort to contact you and speak with you in person.
If you have questions or concerns, please feel free to contact us via email at firstname.lastname@example.org
or through our Facebook page
. You may also reach out by phone at 519-650-2777; though your call may not be answered, messages will be checked daily.
If you have a problem that you feel is of an urgent nature, please reach out to your family physician for further direction.
Thank you for your continued understanding as we work through this together.
March 18, 2020
In the interest of the health and safety of our patients as well as our staff, the decision has been made to temporarily suspend operations at the clinic. This will take effect on Monday, March 23, 2020 and the situation will be reassessed on a weekly basis. If your appointment is one that is affected by this closure, we will be making every reasonable effort to contact you in a timely manner.
We appreciate your continued patience and understanding.