• Call Us : 519.650.2777
  • Mon - Fri : 8 am - 5 pm
  • Sat - Sun : Closed

COVID-19 Information


TO OUR VALUED PATIENTS:

We at Tri-City Colonoscopy Clinic are committed to the health and safety of our patients and staff. This remains our highest priority.

We are continuing to monitor the COVID-19 situation closely as it evolves.

Please continue to  monitor yourself for symptoms of COVID-19. These symptoms include, but are not limited to, fever, cough, and difficulty breathing, and symptoms may develop up to 14 days after exposure.

If you should develop any of these symptoms, please stay home and call the clinic to cancel your scheduled appointment. This is to avoid contact with others and help reduce the spread of the virus.

For more information, please contact Public Health at 519-575-4400.

Thank you for your understanding and cooperation during this time.
 
 
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July 6, 2020

A little more than a month has passed since we began operating under this new normal. We have implemented new policies and procedures that focus on keeping our valuable patients and our staff healthy and safe, while still meeting our high standards of providing effective, efficient, and quality care. 


As per Public Health guidelines, we are required to follow up with every patient after their procedure to determine if COVID-19 symptoms have developed since being seen at Tri-City Colonoscopy Clinic. If you have had a procedure at the clinic, you can expect a call from us two weeks after your procedure. We will be asking you if you have developed any symptoms such as a cough, fever, runny nose, difficulty breathing, or any other new symptoms that may be suggestive of COVID-19. If you are showing symptoms, we will ask you to get tested at any testing facility and to notify us of the results; in this way we can ensure that appropriate steps are taken to provide the necessary follow up for all our patients and staff members if required.


We appreciate your continued patience, understanding, and cooperation!


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May 22, 2020
Thank you for allowing us to be a part of your healthcare team. As the province is beginning to reopen, we too are taking steps to begin resuming services for our valued patients. We are tentatively reopening on Monday, June 1, 2020.
 
Due to the ongoing COVID-19 pandemic situation, we have made some changes to our policies and procedures to keep our patients and our staff safe moving forward. When you come in for your appointment, please be mindful of the following:

-    Wear a mask or other face covering to your appointment
-   Family members/rides should not wait in the clinic. Please ensure that your have contact information for the person who will be driving you home and our nurses will contact them by telephone when you are ready to go home.
-    Bring minimal belongings with you to your appointment
-    Be mindful and respectful of physical distancing
-    Use hand sanitizer frequently and use good handwashing techniques
-    We appreciate your kindness and patience as we navigate this new normal!
 
Note that each referral is reviewed by our physicians and then triaged based on urgency - please be patient as you await a phone call from us.
 
We appreciate your continued understanding, patience, and support as we move forward, and we are eager to once again begin providing care!
 
 
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April 6, 2020
Please note that Tri-City Colonoscopy Clinic remains closed at this time. If your appointment was one that had to be canceled due to this closure, be assured that we will be contacting you as soon as possible to reschedule your appointment once we are cleared to resume normal operations.
 
Please feel free to continue reaching out by phone at 519-650-2777 or by email if you have any questions or concerns.
 
Thank you for your continued patience and understanding.
 

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March 20, 2020
Due to further developments with the COVID-19 pandemic, the College of Physicians and Surgeons of Ontario (CPSO) has mandated that all non-essential service clinics be closed. As such, Tri-City Colonoscopy Clinic will be closed until further notice. The situation will be reassessed on an ongoing basis and updates will be provided as appropriate.
 
If your appointment is one that is affected by this closure, rest assured that we will make every effort to contact you and speak with you in person. 
 
If you have questions or concerns, please feel free to contact us via email at info@tcc-clinic.com or through our Facebook page. You may also reach out by phone at 519-650-2777; though your call may not be answered, messages will be checked daily.
 
If you have a problem that you feel is of an urgent nature, please reach out to your family physician for further direction. 
 
Thank you for your continued understanding as we work through this together.
 

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March 18, 2020
In the interest of the health and safety of our patients as well as our staff, the decision has been made to temporarily suspend operations at the clinic. This will take effect on Monday, March 23, 2020 and the situation will be reassessed on a weekly basis. If your appointment is one that is affected by this closure, we will be making every reasonable effort to contact you in a timely manner.
 
We appreciate your continued patience and understanding.

 
 

Testimonials


I just wanted to thank the team for a very efficient colonoscopy process this morning. From the positive greeting when I arrived, to Becky who interviewed me, to Patricia who was the nurse in the recovery room, to the team in the OR (Dr. Flamand, Robin, and Dr. Easo), the process was professional, caring and highly efficient. Your team is very good about putting people at ease. I (almost!) look forward to seeing the clinic again in 5... Read More

I came in nervous and was put to ease and made to feel comfortable by all the staff. A caring environment that was appreciated.  Read More

Thank you very much for for the excellent care I received during my recent appointment for a colonoscopy/endoscopy. Following the procedure I was able to walk out unassisted and didn't feel nauseated.... I really appreciate your care, concern, expertise, and attention to detail! Thank you! Read More

Thank you for making my first experience with colonoscopy as comfortable as possible! Your whole team is warm, caring and professional and they very effectively alleviated my anxiety and embarrassment. I highly recommend your clinic because of the clean and welcoming atmosphere and the wonderful care that I received. Read More

I was very impressed with the ambiance of the clinic – certainly not cold and foreboding like I thought, but warm and receptive, just like your staff members. Everyone was pleasant and obviously considerate of what I was about to endure.
Your clinic is a very important addition to our outreach health care system. Keep up the great work you do!
Read More

Having a colonoscopy done by your clinic was very well organized and efficient. I am recommending to my friends and family that coming to your clinic is a positive experience all around. Read More

Just a short note of thanks for making an unpleasant and scary medical procedure comforting and seemingly pleasant under the circumstances. Read More

I just wanted to thank Dr. Flamand and all the staff who assisted in my recent colonoscopy. They made my visit so pleasant and comforting. Read More

Thank you so much for your professionalism and care that you gave me at my appointment last week! Read More

This brief note is to thank you and your staff for the very thorough and professional treatment offered to me during the entire colonoscopy process. You and your team do good work! Read More

I found that your clinic was very well managed. The whole procedure was efficient and uncomplicated. Thank you so much for the professional and gentle treatment. Read More

Top notch professional staff. I was walked thru everything right up to the point of falling asleep. I woke up wondering if I had even had the scope done, I didn't remember a thing after being sent off for a nap. I can't forget to mention the nice nurse that was in the room and the receptionist. I not once encountered anyone less then nice and I am so glad. Really eases my fears for any future procedures. I appreciated that the doctor came in... Read More

Read all testimonials

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