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Referring A Patient


REFERRING PHYSICIANS: WHAT YOU NEED TO KNOW

 
REFERRAL UPDATE: Expanded Capacity and Improved Access at Tri-City Colonoscopy Clinic
  • Two new experienced gastroenterologists have joined TCC
  • Second endoscopy room added to increase procedure capacity
  • Increased availability for diagnostic and therapeutic endoscopy
  • Urgent and semi-urgent referrals prioritized, with assessment targeted within 2-4 weeks when clinically indicated
  • FIT cases now accepted
 
To our Referring Colleagues,
Since 2010, Tri-City Colonoscopy Clinic (TCC) has been a trusted partner in providing high-quality endoscopy services for patients across Cambridge, Kitchener, Waterloo, Guelph, and the surrounding region. Over the past 16 years, TCC has built a strong reputation for quality care, excellent patient experience, and a consistent safety record that meets or exceeds provincial benchmarks.
As demand for endoscopy services has increased across our region, TCC has proactively expanded our physician team and clinical capacity to better serve our community. We are pleased to welcome two highly experienced gastroenterologists with expertise in diagnostic and therapeutic endoscopy, as well as expand our procedural capacity through the addition of a second endoscopy room. These investments allow us to increase procedure volumes, improve access, and better support our referring physicians and their patients. Urgent and semi-urgent referrals are prioritized, with assessment targeted within 2-4 weeks when clinically indicated. We also welcome routine referrals, and now FIT-positive referrals, with dedicated capacity to support timely access to colonoscopy. Patient selection remains guided by CPSO requirements for out-of-hospital endoscopy. For patients whose clinical complexity requires hospital-based care, our physicians can seamlessly arrange procedures at Cambridge Memorial Hospital to ensure safe and appropriate management.
TCC remains committed to:
  • Maintaining excellent quality metrics across all core indicators
  • Providing safe, efficient, and patient-centered care
  • Supporting regional efforts to improve access and reduce wait times
  • Collaborating closely with primary care and specialist partners
We are proud to have been recognized as the Platinum Winner in the Physicians and Surgeons category in the Community Votes Kitchener Waterloo awards in 2025 and 2026, reflecting the confidence and trust our community has placed in our team. 
Thank you for your ongoing trust in Tri-City Colonoscopy Clinic. We appreciate the opportunity to continue support you and your patients with high-quality colorectal cancer screening and endoscopy services. 
If you have any questions or would like to discuss referral pathways, please feel free to contact us!
 
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Please note that the College of Physicians and Surgeons of Ontario provides guidelines as to which patients can be seen in an out of hospital facility. If any of the following describes your patient, kindly redirect the referral to a local endoscopist for a procedure in a hospital setting, in order to facilitate timely access to care:
  • Over the age of 80
  • BMI greater than 40 kg/m2
  • Recent cardiac issues
  • Severe sleep apnea
  • Significant comorbidities
  • Significant mobility concerns (wheelchair bound, dependent on a walker/cane)

 

These patients are more appropriately seen in a hospital setting for their own safety.

 

In order to minimize a delay in care, kindly ensure that all supporting paperwork is attached (bloodwork, cardiac notes, previous colonoscopy/EGD reports), if relevant, in order to allow for effective and accurate triage of referrals.

 
Patients can be referred directly to TCC by faxing a completed referral form to 519.650.5577.

For your convenience, we have a TCC specific form. 

 
We also readily accept Ocean eReferrals.

Testimonials


I just wanted to thank the team for a very efficient colonoscopy process this morning. From the positive greeting when I arrived, to Becky who interviewed me, to Patricia who was the nurse in the recovery room, to the team in the OR (Dr. Flamand, Robin, and Dr. Easo), the process was professional, caring and highly efficient. Your team is very good about putting people at ease. I (almost!) look forward to seeing the clinic again in 5... Read More

I came in nervous and was put to ease and made to feel comfortable by all the staff. A caring environment that was appreciated.  Read More

Thank you very much for for the excellent care I received during my recent appointment for a colonoscopy/endoscopy. Following the procedure I was able to walk out unassisted and didn't feel nauseated.... I really appreciate your care, concern, expertise, and attention to detail! Thank you! Read More

Thank you for making my first experience with colonoscopy as comfortable as possible! Your whole team is warm, caring and professional and they very effectively alleviated my anxiety and embarrassment. I highly recommend your clinic because of the clean and welcoming atmosphere and the wonderful care that I received. Read More

I was very impressed with the ambiance of the clinic – certainly not cold and foreboding like I thought, but warm and receptive, just like your staff members. Everyone was pleasant and obviously considerate of what I was about to endure.
Your clinic is a very important addition to our outreach health care system. Keep up the great work you do!
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Having a colonoscopy done by your clinic was very well organized and efficient. I am recommending to my friends and family that coming to your clinic is a positive experience all around. Read More

Just a short note of thanks for making an unpleasant and scary medical procedure comforting and seemingly pleasant under the circumstances. Read More

I just wanted to thank Dr. Flamand and all the staff who assisted in my recent colonoscopy. They made my visit so pleasant and comforting. Read More

Thank you so much for your professionalism and care that you gave me at my appointment last week! Read More

This brief note is to thank you and your staff for the very thorough and professional treatment offered to me during the entire colonoscopy process. You and your team do good work! Read More

I found that your clinic was very well managed. The whole procedure was efficient and uncomplicated. Thank you so much for the professional and gentle treatment. Read More

Top notch professional staff. I was walked thru everything right up to the point of falling asleep. I woke up wondering if I had even had the scope done, I didn't remember a thing after being sent off for a nap. I can't forget to mention the nice nurse that was in the room and the receptionist. I not once encountered anyone less then nice and I am so glad. Really eases my fears for any future procedures. I appreciated that the doctor came in... Read More

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